Warranty Policy

One-Year Limited Manufacturer’s Warranty

All Aura Home, Inc. products are protected by a one-year warranty covering manufacturing or hardware defects. This warranty does not cover faults caused by accident, neglect, misuse, or normal wear and tear. We reserve the right to require proof of purchase and limit warranty coverage to the country where the original purchase was made. This warranty applies to products purchased directly from Aura Home, Inc. (including on Amazon.com) and from one of our authorized resellers.

If you encounter any issues while your frame is under or out of warranty, we encourage you to contact us for help.

Please include:

1. The email that you use with your Aura Frames account
2. The frame's serial number (FAQ: Finding your frame's serial number).

For more information on contacting us for technical and warranty support, please visit our 24/7 Online Help Center.

To open a support request, use this link:

https://auraframes.com/help-request or help@auraframes.com.

For frames covered under our one-year warranty:

Repairs or replacements will use new or previously used parts equivalent to new performance and reliability. If your frame needs to be replaced but the model is discontinued or unavailable, we’ll offer you another model from our warranty inventory. All replacement frames will be new or equivalent to new in performance and reliability. Your repaired or replacement frame will be under warranty for the remainder of your one-year warranty period.

Since your photos are stored in the Aura Cloud, we’ll do our best to help you restore your photos and frame members from the original frame to a replacement frame.

For more information on how to reach us for warranty support, please see our Help Article: Aura's Warranty Policy